instacart damaged item instacart damaged item

. On January 16th, I placed two orders. It didn't work, so I requested a password reset. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. #Instacart customer lies #customer scams #Instacart shoppersAn Instacart Customer Reported Missing Items on a delivery I did on October 14th. sometimes you can still have contact with them because if the driver. hair-healthy HyperAIR Technology that shapes your hair into a gentle wave by drying in placeno tugging or heat damage. - Instacart, free membership with hidden fees. Select the reason for the refund (wrong item, missing item, damaged item, etc). Reddit and its partners use cookies and similar technologies to provide you with a better experience. Certain order types (e.g. You can see any Instacart credits in the Credits, promos & gift cards section of your Instacart account. Instacart may deny any request or revoke a credit if we suspect fraud or abuse, or if we determine the customer directly or indirectly caused the order issue. Once you remove the damaged slat you place it somewhere and get the new ones. I'm never surprised at the length some people will go just to cause trouble. They can wind up with free groceries or extra money, and the customer ends up with nothing. I went in within the two-hour window that you have to change your tip to $20. I only hope people check their bank billing and report this fraud of a company. our party was almost screwed up.The company offered me 10$ certificate to my next puchase. Ridester.co is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon. THEY ADDED A $10 HEAVY CHARGE! Do they get to keep their stuff for free? It sucks when customers leave bad directions or add a ton of items after you've started the order. The customers suck and honestly the companies suck! Save my name, email, and website in this browser for the next time I comment. Click Report a problem on the relevant order. But if its the product itself, I would report it. Youll log in to your Instacart account and then find the same three horizontal bars in the upper left corner of the screen. and you might see a refund option instead. As a Shopper, you can earn a side or full-time income working for Instacart. This live chat can be accessed from the desktop website or mobile app. In those moments, you need to know when and how youre going to get your Instacart refund. Well of course they were I told you that before I got them. Still didn't care. My order was cancelled. 7:00 AM PST March 3, 2023. I call Instacart who I believe will sweep this under the rug with all of their out sourcing these days. They werent in the mood to pay $9.90 for a watermelon that IC paid $7.99 for. Crypto Privacy Policy. Still, there are quite a few scams, and if you plan to use the platform, its best to be aware of the scams and know how to spot them. In 2014 he acquired Ridester.com to share his experiences with other drivers. Usually, we can make things right quickly when you report a problem through the Instacart app or website. Luckily, you can request refunds from both the Instacart app and the desktop webpage. In my last order I included 6 bottles of Hal's seltzer (1/2 liter size) & an 8-pack of Poland springs black cherry carbonated water (1/2 liter bottles). It all depends on what youre more comfortable using. In some cases, the shopper can also enter your information manually. They don't think about why we shop/deliver for Instacart. If youre unhappy with the quality of your product or what replacements were chosen, you can get a refund from Instacart. Reddit and its partners use cookies and similar technologies to provide you with a better experience. We cant deliver alcohol if the customer doesnt meet all delivery requirements. Same-Day Delivery Powered by Instacart is available to members in most metropolitan areas. Any credit issued shall be subject to theInstacart credit termsand may expire. I received a 1 star review from the customer, which I found out later is related to the founder. If the packaging damage doesnt affect the product, I would let it go. We spent 100 dollars on UBER. No penalty to shoppers. If customers could be rated it would be a different story. The screen will also display a Reorder, Receipt, and Chat History options. Or if the damage to the package means its an "unsealed" food item, I would likely report that as well. EBT) arent eligible for credit and you might see a refund option instead, and certain items may require in-store returns for refunds. Poor bagging leading to damaged item (s) Please contact Instacart Care if your alcohol items are damaged. They sent one, but when I tried to use it, it repeatedly said there was an error. 11 votes, 24 comments. Hopefully, this doesnt happen often, but on occasion shoppers may not pay attention to what theyre grabbing and get you something expired. 100% satisfaction guarantee If you experience any of the following issues, you're eligible for a refund or credit: damaged/missing items, poor item replacements, late arrival or unprofessional service. Here are 8 things I wish customers would stop doing. Instacart will provide a credit, refund, or redelivery if alcohol items were damaged by the shopper due to the following. Seems like she would be the type to do it, all organic in a McMansion neighborhood, was NOT pleased when I had to make replacements. I was charged 2 times back to back. Scan this QR code to download the app now. I would like all of my money back. Though it should hopefully be an uncommon occurrence, sometimes food items are missed from your order and get forgotten. Not all item issues automatically trigger a credit. Please allow up to 10 business days for this to reflect on your bank statement. . I at least get to say something to defend myself and the refund was already made, I doubtful instacart will take it back. Press J to jump to the feed. If you aren't 100% satisfied with this item, you may return it or exchange it for free. Even though they approve a replacement, they will report the items as a poor replacement, meaning they dont approve of the chosen substitute. Shoppers can only add alcohol to replace other alcoholic items. Matthew Wilson. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. The screenshot showed that the shopper sent Jas two pictures of the dip section of the grocery . That's some garbage. Usually, we can make things right quickly when you report a problem through the Instacart app or website. Plus, they cancelled my ENTIRE ORDER! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I had pho. . Looking forward to 2016, here are five of the biggest trends you should know about. You can reach them through their app, phone number, or email, but its generally easiest to get in touch through the app. Answer (1 of 17): Instacart will tell you to just deal with them and that is fine since they will right the mistake. If you notice bot activity, you can report the user to Instacart. Like Instacart, you get a personal shopper who will pick up the items on your list from various local stores, including Kroger, Target and CVS. Instacart delivers alcohol for select retailers and markets. None of these fees are disclosed prior to processing payment. Submit a complaint and get your issue resolved. Green cards cant be scanned and must be manually entered. If youd rather chat on your schedule, you can make an appointment to speak with an agent. I bought some store-made pico de gallo that smelled absolutely rancid when I opened it. I ordered 3 6-packs of Diet Coke bottles listed for $4.99 each. If you choose to cancel an Instacart order before a shopper has picked it up, you wont incur any fees because its a no harm, no foul situation. You can speak with an agent within two minutes or schedule a callback at a time thats convenient for you. If someone has been burned, theyll usually review. Low ratings "may" affect a shopper's ability to select the best highest paying orders to shop. The positive note about the complaints is that room for improvement is available. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. . However. Refund and credit amounts vary. Why would you go to the store, with rancid food, for "credit"? Any credit issued shall be subject to the. However, you need to report any issues within 14 days of receiving your order. Require the customer to return item(s) to the retailer in order to get a refund or credit. I reported as fraud, but it remains present on the order issues page. I spoke with support who told me that they know the customer lies, but wont remove the remark nor the rating. Making sure you tip your shopper accordingly will all but guarantee your Instacart order is fulfilled as soon as possible. The best way to avoid Instacart fraud is to be diligent about checking star ratings. Its been much better. I was already late for holiday evening and the only open store was far. If the Instacart customer doesn't have any instructions and an item is out of stock, the Shopper can message the customer and see if they'd like a replacement. Refunds on Instacart Express. I had an Instacart Shopper use my credit card for unauthorize purchased today around 130pm December 19, 2022! Did you receive a delivery youre not completely satisfied with? Stay blessed. Something like: Pristine: 0.0 - 0.250. One item was cinnamon cake slices and I have no idea how they woulda been damaged and the other was ice cream which I grabbed at the very end to insure it didn't melt while shopping . Create an account to follow your favorite communities and start taking part in conversations. I paid for the groceries out of my own pocket and finally someone answered, they chewed me out for using my own funds. CANCEL MY ORDER AND ANY MEMBERSHIP ACCT I MAY HAVE JOINED. So I wake to find my instacart account has been hacked and someone is shopping and having items delivered to a hotel room across the other side of the country - mind you it is a hotel room with a room number the chat history has the person talking to the shoppers and telling them to leave the items outside the hotel room. Save my name, email, and website in this browser for the next time I comment. I work as an Instacart shopper and there are some things customers do that make my job harder . USA, Alternative: Cancel an Instacart Order Before Its Delivered. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Instacart Jen recommended taking advantage of the notes function in the Instacart app to avoid order delays and disappointment.. Alcohol may never be delivered to a retail business or college campus. Manual ID entry isnt available for orders in California, or for Costco or Walmart orders nationwide. Instacart may issue a partial refund or credit for that item if only a portion of an item is missing or damaged. The next page will show you all your past orders and give a preview of what they contained. A single two item order pays $7, and a triple 50 item order pays $7. If possible I'd like to get my money back, but I'm not about to mess with some innocent lady's income over $5. Poor quality replacement - the shopper delivered an inadequate replacement item which the customer didn't specifically approve through the Instacart platform. Exceptional delivery of groceries I entered her EBT information and selected the option to use ebt/snap as the payment method. As you can see in this example, there's a $3 Peak Boost on the order, making the batch more enticing overall. Damaged alcohol items. Matt Wilson. Still though, you've already been refunded so you're not entitled to go to the store and get a 2nd refund. Instacart can be a fantastic service for grocery delivery, especially when you dont have enough hours in the day. Shoppers with a lower star ratingdont see the highest-paying orders. Shoppers have a card issued through Instacart that they use to make purchases. Second, in larger cities where there are many Shoppers, picking up orders can get competitive. This seems like a massive breach of confidential credit card information. I've cancelled my last 2 fairway orders and will not order again from them. Instacart will provide a refund, credit, or redelivery if the alcohol item was damaged by the shopper due to the following Shattered or cracked glass; Broken seal; Missing or tampered label; Poor bagging leading to damaged item(s) Contact Instacart Care for assistance with damaged alcohol items. These were sandwiches made at the deli, wrapped in plastic wrap and on styrofoam boards. If you dont, you wont be able to receive a refund for your order, regardless of what was wrong with it. Instacart memberships cost $99 a year; it also charges a per-order service fee (it's not a tip, that fee goes to the company). Because Instacart Express is not free, the company encourages people to try a trial of the service and then choose to pay its yearly cost. What is the future of fast food' There is no longer a dollar menu. A special [censored] you very much. I'm a good shopper dammit! I had left 2 christmas presents at her door as I walked back to my car to call them to see how much longer they were going to be before they arrived. I have even recommended to people that I would not get something because it did not look good. I will continue to pursue this until justice is serve! You can check availability in your area with the Instacart app or website. Don't they save them? Begin typing to search, use up and down keys to navigate, enter to select. Claim it and get a lot of features. I used to have a regular group that always shopped my orders and things were excellent. Please contact Instacart Care if your alcohol items are damaged. They hope that the customer wont notice, and theyll be able to keep the extras or return them for cash or gift cards. If you feel unsafe or need emergency services, please dial 911. I had a customer report her ENTIRE Target order as damaged, including peanut butter and a double camp chair. I had that happen also.. How on earth can a watermelon be damaged unless it was damaged after it was delivered. An instacart shopper delivered to a neighbor at my friend's apartment on sunday, Jan. 1, 2023 around 4:30pm. Press question mark to learn the rest of the keyboard shortcuts. Kroger Delivery Now redefines convenience by being the only delivery service in America that doesn't require customers to make a trade-off on selection, quality, price, or speed.Kroger Delivery Now's comprehensive offering of 25,000 items combines customer favorites with quick and easy doorstep delivery - whether they're shopping for a meal, snack, last-minute ingredient, over-the-counter . It wont be refunded as a credit, but rather the funds will be put back into your bank or on your credit card. Click the 3 horizontal lines in the upper left corner and select, Authorization holds, recurring payments, and unknown charges. I have submitted a problem report on each and received a credit. I have been using this service several times a week for well over a year, as I have been struggling with health issues so the "convenience" of this services has its benefits, when it runs smoothly. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Thank you for being concerned! I want a refund ASAP of my original order and I want to not hear from this useless company again. In one scam, some Instacart customers have noticed that they have a separate charge for extra items on their accounts. In essence, this company is a product of satan's work, however, if you're completely desperate this is your wonderland. Most of these examples constitute Instacart fraud. Unfortunately, as soon as one bot app gets shut down, another pops up in its place. If its been more than 4 days, you can reach out to Care for help. 2020. billing should be reduced to reflect the items not delivered in the redilivery. How they treat there employees and refuse to pay them! and . Shoppers must deliver to recipients that are 21 or older. For one, you can only accept one order at a time. When placing an order, you can click on each item and leave a note specifying your preferences, whether it's bananas that are more green than brown or apples that are a certain color, Jen said. Customer won't likely want to exchange it for another, as the whole batch is likely rancid. 97K subscribers in the InstacartShoppers community. I give up.. NEVER USE SERVICE AGAIN. Yeah just declare it damaged and leave 5 star rating, you can also leave a comment explaining to her that it was bad but it was not her fault that way she doesnt feel upset /guilty at the damaged report. Store won't give a refund for Instacart purchase unless it's Kroger online pay and select others. You may not be eligible for a refund in some cases, but Instacart will happily give credit in lieu of a refund. and our Place an order through the Instacart platform for which the 100% satisfaction guarantee text appears on the checkout screen; and, Report one of the order issues identified below within one week of delivery. United States-issued driver's license with photo. Bank account charged with $245.00 I hear what you're saying, I'm not saying I couldn't have made a mistake, I just felt like I did inspect the produce well and that it looked good. Customer service said sorry we'll send another driver with a replacement. Your shopper will verify your age and scan the front and/or back of your ID when they deliver. 5. There was a shelf of Diet Coke 6-pack bottles listed at $5.99. What I think happened is that somehow the brand new shoppers got priority on better paying batches or something because boy did it go downhill quickly. As requested, I have provided a refund of $44.03 for the items that you reported as damaged. Instacart is one of the best grocery delivery services available, but its definitely not perfect. I have contacted Instacart multiple times about this matter to either be ignored or get no resolution. We sometimes earn affiliate links when you click through the affiliate links on our website. 2. Your shopper will verify your age and scan the front and/or back of your ID when they deliver. In 2020, the Los Angeles Times reported on unfair ratings received by InstaCart shoppers, noting that some customers report missing items in order to get them for free, which can lower their . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The Adjustments section shows refunds for out-of-stock items or item issues, such as missing or damaged items. Were on the road to 100,000! 3. However if the driver still has your items it could be quicker and easier to get them by contacting the driver. Until last week whereby they have refused to refund . kiwa obituariesThis item PVC Vertical Blind Replacement Slat Smooth (White) 10 Pk 82 1/2 x 3 1/2 by Royal Window Coverings. Certain order types (e.g. The expiration date has not passed and the package was sealed, so my shopper wouldn't have had any way of knowing it was bad. Best for straight and wavy hair. Desired outcome: While you cant do much with these, it may help you plead your case if Instacart decides to deactivate your account at some point. To this day 2/17/23 I have not received my order. Click the 3 horizontal lines in the upper left corner and select Your Orders. Customers must be 18 or older to order over-the-counter medicine and provide an approved photo ID showing their birthdate at delivery. Instacarts customer support works to keep customers happy, and itll issue refunds quickly when applicable. I've worked for these people for the last 4 months, they have no service available to their drivers so if you get into a jam you wait on hold for 40 minutes through the app only. Next, youll need to scroll all the way down to the bottom of the digital Instacart receipt page. I am handicapped and I needed those bandages. As a customer, Instacart makes it convenient for you to do your essential shopping without leaving home. In recent months Instacart service has declined and in about 30% of my orders, I have received a one or more missing, significantly underweight, wrong items, or given replacement items at 2-3 times the cost of the ordered item. Original review: March 3, 2023. Youll need to select Receipt, and from there itll show an itemized list of your grocery order. However, nearly every order now pays $7 regardless of the size. and I could only log in with a password. In this article, we'll check out themes around whether Instacart refunds . Concealed damage to foods or other goods or other manufacturer defect issues would never be considered the shoppers fault. Instacart states on their website that you have to request your refund within 7 days of delivery. Scammers will call Shoppers, posing as Instacart employees. If you cancel your Instacart Express membership within the first 15 days of your membership, not the free trial, youll get a refund of the membership fee. Click that and fill in the correct information to get the refund ball rolling. Has anyone else had any customers say they had a damaged item? Theyll sometimes give a one-star review for the Shopper, which can result in penalties. When youre logged into the Instacart app, youll first need to find the receipt for your order. If it is too late to cancel, I suggest calling Instacart at the 800 number and ask if you can cancel. The nerve of some ppl. If you selected an issue under Other issues, choose the specific issue. I said to her, if I didn't have funds, all of the charges totaling over $550 wouldn't have been debited. Kroger told KPRC 2 the Instacart shopper is being investigated for fraud and is no longer with Instacart, and . Common: 2-in x 6-in x 8-ft; Actual . NOTE: Not all item issues automatically trigger a credit. I wrote a note back telling them to just remove the report and I'll deal with it (which I'm guessing they won't do). I will never order again from Instacart. Get Quick Picks by Publix Apples products you love delivered to you in as fast as 1 hour with Instacart same-day delivery. See how much you could be earning. Instacart does refund missing items. This complaint is about instacart and how they lie , hold back pay earned and overall treatment of there employees . If you did, you will not be refunded, but there wont be a cancellation fee. We cant deliver alcohol to visibly intoxicated persons or leave alcohol unattended. Select the issue you experienced. for most orders in California, or for Costco or Walmart orders nationwide. It's not for the heck of it.. Its to make ends meet and pay our bills, just like any job. And it's safecontactless delivery is available. February 3,2023 My transaction denied by bank, checked bank and found above debits.