Casandra is literally the best person everI was struggling on how to figure out my store credit because I couldn't find the email but she merged my credits for me and helped me get my money back!! Please make sure that the style is in original condition otherwise it may be sent back to you. WHAT INFORMATION DO WE SHARE WITH OTHERS? Our regular return policy applies to all orders made through AfterPay. Do you agree with Lucy in the Sky's 4-star rating? You can email us at resolution@lucyinthesky.email so we can further assist you. This is a generic card error - this means that your bank is rejecting the transaction at this time. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. All orders ship out of Los Angeles, we design all of our styles in-house. You can email us at resolution@lucyinthesky.email! -Kate. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. I ordered my dress september 13 it's now october 1. is it supposed to take this long? We'd love to assist you further if you need help with returns. | Read 5,941-5,960 Reviews out of 6,586 Hi Kaylyn! We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. O2 do tend to change them occasionally if they become oversubscribed. Our privacy policy, which sets out how we will use your information. Good Luck! Very professional. I was SHOCKED as the price of this dress after I received it. Only store credit even though clothing size is not standard. Lucy in the Sky is an online fashion store that offers clothing and accessories for the life of the party. Why just give your money to a site without the opportunity to try and return an item? I HAVE NOT RECEIVED MY ORDER. Please email us at resolution@lucyinthesky.email for further assistance. I was told I could pay the difference on more expensive dress that may be able to be delivered faster. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. where you can enter your landline number to check the service. You should check this page from time to time to ensure that you are happy with any changes. 6) Actor William Shatner also covered the song in dramatic, spoken-word style. ADD ONS. After using the chat feature, I found out that they wanted me to cancel my order for one of the dresses and give me store credit for it (not even a refund to my original form of payment) I was understanding, because they told me that the other dress that I ordered was on its way in the next 2 to 4 weeks. Contact Us. -Kate. I am very disappointed as will now have to cancel and wait for our money, which sounds like from reviews takes awhile. I had talked to 2 other reps there and they did not help AT ALL! Thanks for your feedback. Lucy In The Sky Midi Dress - Black - Alice. Her mom (Gene's mother's sister) has moved to France. I will never buy from them and also inform all of my daughters friends at school to not buy from their site. Save ur money and timego to windsor insteadur going to end up there regardless. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. After using the chat, they told me that they wanted to cancel the order because the dress I had ordered had been out of stock and wouldnt be back in stock for another four weeks. Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. No! Please email us at resolution@lucyinthesky.email so we can assist you sooner. The 24/7 chat is turned off and nobody bothered to respond to my email. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Lucy in the sky is our GO TO for all things special occasion. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. Every item was shipped separately and weeks after stating they were stated to arrive. They have such cute styles, but the clothing quality is so bad. Poor Customer Service! BEWARE. Not Available. We therefore have no responsibility or liability for the content and activities of these linked sites. Please email us at resolution@lucyinthesky.email so we can look into your refund. Help and support; Contact BT; Back. We're so sorry to hear that your order had quality issues. Please email us at resolution@lucyinthesky.email so we can look into this for you. We're so sorry to hear that your order was delayed. I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. All such rights are reserved by www.lucyinthesky.com and its licensors. In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. We will not be liable if for any reason this Website is unavailable at any time or for any period. I ordered a few dresses a couple weeks back for a date party, but one of them ended up being a little bit too short. . Gucci belt men Marmont . Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. -Kate. Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. As soon as you place the order, it is processing on our end. All orders are subject to availability and confirmation of the order price. This cost is not covered by us and is charged directly by your local government. Any orders cancelled within 14 days of being placed can be cancelled for store credit. We also ensure all reviews are published without moderation. In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. We would suggest to double check your card details. Shop faster with the App My Account Account Wish list Order Status Help Center shipping returns sizing Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. We're sorry to hear about the sizing issue. If anything else you can email us at resolution@lucyinthesky.email-Kate. Hans from Lucy in the Sky was veryprofessional, quick to respond and delivered great customer service. All international orders are shipped with DHL International Packet Plus. We do not provide information to these agencies or companies for marketing or commercial purposes. Yes, it says so on the website -- READ THE FINE PRINT. I have a very box shape body but this bran hella create lavish looking dresses for my body type. Great experience :). Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. Hi there. Please use the following size guide to help determine your size of clothing. -Kate, Best part is, I still see ads on Instagram for this item which isn't even available. Horrible customer service. Contact BT for help and support with your BT broadband, TV, home phone or mobile. , over 6 weeks. Products used:Still waiting for it to arrive (for 6 weeks)! We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. You can email us at resolution@lucyinthesky.email! Key Employees of Lucy In The SKY. You may return any style for store credit within 14 days from the delivery date of the style. Hi Jay, Contact from abroad. . The best things about working as a Sales Advisor at Sky Leeds, with Lucy September 9, 2021 / in Contact Centre & Operations / by jhawkins2. I loved 1/2 dresses I bought. The dresses were way too short - they barely covered my butt. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. I ordered the Kayden Dress in black. 1860 500 6633 is Tata Sky WhatsApp customer care number. Luckily I was able to return it and get store credit pretty quickly. Their trendy collections are always changing and they offer many sales. "lucy in the sky. Order took over 2-4 weeks to be delivered. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. -Kate. We encourage you to review those policies when you visit those sites. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) Did all refunds go to store credit or were some people able to get a full proper refund? If you need specific product measurements or have further questions, please email us at. But, not to worrythey charge your credit card as soon as you make the order. I love Lucy in the sky ! Contacts: Adam Russell Adam.Russell@FHFA.gov Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. Designed in Los Angeles - New Arrivals Weekly. Please email us at resolution@lucyinthesky.email so that we can better assist you! Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! In the case of any change-of-mind or sizing issues, we offer store credit. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? Shein has better quality than this garbage! Please read the product description of each item carefully before purchasing. I did the Level 2 Customer Service Practitioner course. - Kate. Lost or stolen. We're sorry to hear that you had issues with your order. Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. A store credit is automatically applied to an account attached to the email used for an order. Check out what 6,964 people have written so far, and share your own experience. Thanks for your feedback. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. We're sorry to hear about the sequin issues on the dress. I am beyond disappointed in this company and its respect for its customers. My advice to anyone. My learning training provider was City and Guilds. Company is a scam that sucks money and slow on delivery even though all items stated are in stock. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. However, this is out of over three hundred reviews. These companies are a dime a dozen, you can 100% find another that actually values customer service. You may store, print and display the content supplied solely for your own personal use. You can enter your USPS tracking number at the following website:https://tools.usps.com/go/TrackConfirmAction_input, You can enter your FedEx tracking number at the following website: https://fcbtracking.fedex.com/. We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. I can always count on you for the best quality and accurate fit. We want to make sure that this refund goes through immediately. Order from a different boutique. We're so sorry to hear that you have not received your refund yet. We're sorry to hear that you had issues with your orders. Moving home . We are not doing wholesale at this time. In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. We do try and post a disclaimer that this does happen with sequin styles. Among its many cover versions, a 1974 recording by Elton John - with a guest appearance by Lennon - was a number 1 hit in the US and Canada. However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. Technical support. They weren't prepared for homecoming season and got behind. Please let us know if we can help any further. I don't care how good are their dresses and I don't even want to know. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all federally recognized US holidays). Hi Hailey, Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). How would you even know if something would fit or if you'd like the quality? My daughter had 10 other friends that never received dresses for homecoming eitherorder months in advance.the one friend that did receive dress it looked nothing like pictures and was completely see thru and had a hole in side stitching. Either you embrace "diaper astronaut love triangle" or you don't . The email is a series of jokes about the customer service of a fictional company Lucy in the Sky. Merry was very friendly, professional and helpful. If you have any further questions or concerns please email us at resolution@lucyinthesky.email so we can assist you sooner. We do not save your payment method details on our website. . For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. this was for a very special event and now i have no outfit and no resolution to this. Totally disappointed! Try the following: 0800 587 4005. - Kate, Hi Paula! We'd love to find a resolution you can email us at resolution@lucyinthesky.email for further assistance. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. We have Live Chat and Email available for any questions or concerns. Any currency conversion are for reference purposes only. Lucy in the Sky has a consumer rating of 2.82 stars from 1,067 reviews indicating that most customers are generally dissatisfied with their purchases. She even helped me cancel an order and issued my store credit instantly. There is no phone number and the chat has been disabled. www.lucyinthesky.com retains the right to refuse any request made by you. Don't waste your time or money, just go somewhere else! A cookie is a small file which asks permission to be placed on your computer's hard drive. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. Hi Chloe, Thanks for your feedback. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? Please note we cannot ship express orders to University/PO Boxes. Mar 16, 22 (Updated: Sep 23, 22) To name a few, the wrong item was delivered, the package took over a month to be shipped, and customer service was unprofessional and slow. Guess I'll be donating clothes to charity. Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. For further information, please visithttps://help.afterpay.com/hc/en-au/. Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. We're so sorry about the delayed style. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. The dress did not fit correctly and they will only give you credit no refund. If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. Lucy in the Sky has a consumer rating of 2.83 stars from 1,066 reviews indicating that most customers are generally dissatisfied with their purchases. For international customers, return postage is the responsibility of the recipient. Disclaimer as to ownership of trade marks, images of personalities and third party copyright. https://www.lucyinthesky.com/shop/index.php?route=account/login. It is an eligible payment method for all U.S orders over $35. I never got any notification from them that my dresses would be late or anything. Ordered a dress for my daughter homecoming and it NEVER came. -Kate. You can call Tata sky Toll-free number- 1800 208 6633 and share your queries with the team.. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014.WHAT INFORMATION DO WE SHARE WITH OTHERS? Once a order has been shipped this cannot be canceled. But Sarah S got my exchange going and it will make it in time! Products used:We havent received the products, Hi Jessica! If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at resolution@lucyinthesky.email if you need further assistance. Please use the following size guide to help determine your size of clothing. These government-sponsored enterprises provide more than $7.3 trillion in funding for the U.S. mortgage markets and financial institutions. Verification can help ensure real people write reviews about real companies. Not worth the hassle and loss of money. Finally, the Trust Mamma rating is four stars. It was not the representatives fault, so she did great, but the company should do better in alerting guests. Article created 4 years ago. If you need your dress for a specific date you might want to find a different one. Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. We may also share information with companies assisting in fraud protection or investigation. You will receive your tracking number once your style/s have been shipped. Please email us at resolution@lucyinthesky.email if anything else. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. | Read 181-200 Reviews out of 6,679 Haiker Rojas. If I do not get a refund, I will be disputing the charge on my credit card! Yes! I have emailed them three times and tried to do the virtual chat but it never works. United States. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. Sky Fax. I ordered my daughter's homecoming dress on 9/20. would it arrive by october 26th? Thanks for your feedback. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. Hi Addison, Thanks for your feedback. ; Text is available under the Creative Commons Attribution-ShareAlike License 3.0; additional terms may . Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns).
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