Thousands missing out on energy support: London, Scotland and South East have most unclaimed prepayment meter vouchers, One in five energy vouchers for November 2022 haven't been claimed, Revealed: the best energy companies for 2023, Smart Export Guarantee rates: the best and worst SEG tariffs for solar panel owners, Households are being paid to use less energy: here's how to take part, Energy firms must stop forcing energy customers onto prepayment meters, 29% of prepayment customers still haven't received energy support payments. Still Ill be able to take meter readings off the IHD saves going out in the cold ha ha. Hi Kevin, However one in 10 people in our survey of Which? As more energy companies start adopting Smart Meters we may start to see some healthy competition. I do understand this is relatively new technology and there are security/privacy issues to protect but it does seem that, for the time being, there is no interest from the energy companies or government to give the consumers access to their own data. Part 3 the story continues Indeed it did take a while (3 months in fact for me) to start seeing the meter readings from my Smart Meters to start appearing my account Online and iPhone App. Seeing how the energy suppliers (such as British Gas) are eager to offer this capability to their customer, you can expect Over-The-Air firmware upgrades in a few years that will enable this functionality! Press and hold the reset button for about 10 seconds. The IHD gives you most of the data you most people need although in non consumable way. Will my smart meter stop working if I switch energy supplier? Find out what to do if you think your electric or gas meter is faulty. I was also demanding British Gas install the latest 'Phase 3' smart meters which, as I understand it, are still really in teething stage, so, although annoying at the time, I do have to forgive them the delays. Nevertheless, I would be very interested to see your perl script. Has anyone had any success yet? 2. The security requirements are impressive and hard to meet, comparable to banks and such But its not surprising since the meters themselves are managing money, especially in prepay mode! Don't forget to continue to submit manual readings in the meantime so that your bills are charged accurately. I am not seeing a massive benefit yet to having smart meters yet, other than no-longer having to manually send meter readings to British Gas and a funky In Home Display in my dining room giving me real time usage. I am still a little confused (frustrated) that British Gas will not give me access to my own Smart Meter data. This should reset the connection and you will see the message: "your smart meter is now paired" on . Thanks, Best answer by Nancy_OVO 9 January 2018, 13:08. Honestly I feel slightly safer this way. To disable the Wi-Fi connection for your black IHD3. Not sure about multiple IHDs, but I know the pairing can be triggered remotely by your utility provider (not sure if there is differences here between smets 1 and smets 2). The organisation which runs the smart meter wireless network (the DCC) says that almost all of the dormant meters it can identify and upgrade are now connected. If you have a Chameleon IHD see yourS1 IHD guideorS2 IHD guide. Making the most of your smart energy monitor. At least I know I am not the only person to eperience the Gas meter registration failure.. BG sent a second engineerto tried again, dongle into and out of his smartpad, deregistered, re-registered, tried a new Gas G370 meter he had with him but just the same problem so the put the origial item back in, then they tried again and again and then finally . https://bestmonitorunder.com is a Participant in the Amazon Services LLC Associates Program, An Affiliate Advertising Program Designed to Provide Means For Sites To Earn Advertising Fees By Advertising & Linking to Amazon.com. Attach the sensor Identify the live mains cable going into Insert and twist clockwise to clip the pins your electricity meter (it will be brown, red to the . Final point. Hi All, I had the exact same system installed - Electric fitted August 2013, Gas December 2013. How smart is that? If your meter is plugged into the mains, unplug it and take it to the location of your electricity meter. If your not using smartthings or just want to disable this check its the IF at the top of the app.post function that checks it. To prevent unauthorised tweaking the ecoMeter IHD also requires a PIN number in order to access the advanced settings. The communications hub will be required to support the linking of supplier-provided smart metering devices and of consumer access devices: these requirements will be defined in the CHTS. My TRIO says NOT COMMISSIONED when connecting to meters times out -Check out our plans! All Rights Reserved. Sensor The sensor clips around the mains electricity cable that comes into your meter to measure the energy you are using. My smart meter stopped working after my energy firm stopped trading, My bills are inaccurate with my smart meter, My smart meter wont work with my solar panels, what to do if you energy company stops trading, what to do if you think your electric or gas meter is faulty, take your complaint to the energy ombudsman, What to expect from a smart meter installation, Smart meter problems and how to solve them, Everything you need to know about the government's energy support, 900,000 more households can receive their 400 energy discount, Energy price cap falls but your bills are set to rise, Heat pump grant scheme comes under fire for low take-up, 1.9m energy prepayment vouchers are yet to be claimed, Energy supplier not getting readings from your smart meter? If your meter is positioned very high up, make sure you let your energy company know so the installers are prepared when they come to your home. All the best, Around 7% of smart meters in homes are working in traditional mode, according to government data in November 2022. Press and hold the reset button for about 10 seconds. Ive had BG Smart Meters for around 3 months now and I share the disappointment of those who expected more from them. Still work in progress but couldnt have got this fair without your work. Many thanks for your blog, I had my BG Smart electric meter fitted yesterday, due to a cock up on the admin front they did not do the gas at the same time. Start by making a formal complaint to the provider itself, and if the issue isnt resolved after eight weeks, you can take your complaint to the energy ombudsman. Not only is the lack of access to my data is very annoying but also, the IHD, just like current clamp energy monitors (such as the Owl) displays an instantaneous consumption value which does not compensate for the direction of current flow in my electricity supply cable from the grid. The monitor was saying there wasnt a gas meter connected. However, if you're concerned that your bills are wrong, or your smart meter is showing an error message, contact your supplier. So why notget a quote The benefits of this are that in the event of a loss of Internet access it would still work, it potentially would provide faster response, and most importantly if the CAD maker stops providing their cloud service it would still work. You can do it on our online form until 14th October. Access the the smart meters via Zigbee is blocked for "security reasons", all that is offered to the consumer is the In-home Display device (which to be honest is a 5 min wonder with no way of getting at the real data). Well ensure your home is ready and if were fitting both gas and electricity meters, itll take about two hours. If you're renting a property and pay the bills directly for the gas or electricity to your energy supplier or you are named on the bill, you can choose to have smart meters installed. If you are affected, your smart meter should become smart again in future. It's easy to use. And my WIFI is via a TP-LINK box running as a WIFI extender through two consumer units to BT router, ds_Communications_Hub.pdf (trilliantinc.com), Which seems to confirm what you said but also says the TRILLANT Hub supports multiple IHD s which may be useful, The bit about Commissioned by Hand Held terminal means I probably do need an engineer. http://www.smartofthehome.com/2015/03/british-gas-smart-meters-part-3/. I do not have one. I'm very interested in hearing how you got yours sorted! Second-generation smart meters should not lose their smart functions when you switch. If you have a traditional meter, find out how to read your gas meter or how to read your electricity meter. Editor, Marcus Herbert. I spoke to British Gas, they would not supply a new TRIO to replace my old GEO. If your energy supplier goes bust, you will be automatically moved to another energy firm. This is a quick overview of the new Energy Monitor & t. British Gas have an APP called BG Live ( but is seems to have become defunct since the pilot) . ASK TONY: British Gas refused to believe our smart meter was broken - and has now saddled us with an energy bill for 753. First-generation smart meters have had some connection issues while they weren't connected into the central wireless network that newer smart meters use. Information for one fuel only, even when you have a smart meter for both gas and electricity. By the end of the roll-out, 99.25% of Great Britain will be covered by the network these meters use. For now we can continue to useOEM, OWL etc. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. The data I want is probably available at the Trio II so I just need to find the port and try to work out how to get the data. If you had a faulty old meter, or did not submit meter readings and got estimated bills, you might find that your payments change. It is responsible for making sure your meter works properly. There are rules that companies must follow if they want to go through this process. I agree with the point about shame no PV so I think we'll also need to do something about that. If you switch again in future, your meter should also keep its smart functions. Linking devices to the HAN will be accomplished by pairing them to the relevant communications hub. What did they do different ? The gas meter in your pictures looks remarkably the same as the ones here. If so, try moving it closer to the electricity smart meter and turn the device off and on again. If the GAS LED light is not flashing you will need to contact your supplier. If there's any doubt that your home might not have coverage, make sure you get a pre-installation visit from your energy company to confirm whether a smart meter will work at your property. Ill try and help though, are you trying to run the glitch app or trying to do something different? This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. In order to restore the pairing process, it may also be necessary to identify and enter the following information: 1. Save my name, email, and website in this browser for the next time I comment. I have to admit I used you as a case study contrasting the open and closed approaches to data! There is also a Mini USB port on the back which is used to power the device (supplied with a 240V to USB power supply). Youre not alone. You could expect a webpage where you would be asked to input what is called an Install Code. Its easy to upgrade to our smart Pay As You Go meters. If not, check how often your smart meter is meant to send data to your energy provider. Paired with another app called parrarel space It allows you then to examine traffic of an individual app to see all of its network requests and responses, even the Https ones. By opening this up to 3rd parties, a whole industry of bespoke data crunchers could happen, leading the way to innovative answers to our power usage. On the back on the unit is a badge saying "Zigbee Certified Product" again giving me hope that Zigbee is becoming more mainstream. We worked with Smart Energy GB, the smart meter consumer-information campaign, and spoke to energy firms to compile these tips. Following the above post, I subsequently wrote a second post about my experience after Smart Meter installation and my mission to get energy usage stats out of my smart meters: http://www.smartofthehome.com/2013/09/british-gas-smart-meters-part-2/. This article describes how you can use the meters pulse to calculate energy usage. If you dont have smart meters and you dont submit regular manual meter readings to your supplier which many of us dont youll get estimated bills and may be paying more than you need to. re-activate BG smart meters. It should still show your gas and electricity use in real time, but the tariff information (and therefore what it thinks your energy is costing) may not be up to date. It looks like I will have to resort to a separate monitor attached to the meter to count pulses, or a less accurate current clamp. So I asked if I purchased a TRIO myself could I attach it, they said YES and they would help me configure it. Forum has moved to: https://community.openenergymonitor.org. It's too far from your smart meter. This does allow me to hook a light sensor up to it to count pulses and therefore calculate Electricity usage but this, to me, seems a bit backwards when I have the state of the art Smart Meter with Zigbee! Thanks, We reveal some of the most common smart meter problems and concerns we've heard Youll usually need to scroll through the different screens to find them. Press Menu/OK Earliest they can come back is towards the end of January, will keep you updated. We often link to other websites, but we can't be responsible for their content. Book an appointment at a time to suit your business. It would be interesting to write (old school pen and paper style) to British Gas enclosing and quoting this section of the document to see what their response may be I may just do it. If your IHD is asking for a PIN code it could be that the device is having connection issues. Referring here to section 4.4 on page 51, in this latest government publication on the matter, https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/325464/SEC4_-_Consultation_Document_-_FINAL.pdf. Submitting a meter read before the Energy Price Guarantee starts on . This advice relates to the Pipit IHD. The IHD can't connect properly to the network in your home. Seven things to avoid when buying and using an electric heater, How to claim your EBSS energy discount vouchers if you have a prepayment meter, One simple way to adjust your boiler to lower your heating bill. https://www.britishgas.co.uk/media/releases/ReleaseDetailPage.aspx?releaseId=1363 James. First, find the reset button on the back of the monitor. Hi 2019 and still not able to access the data.