If he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. The fact that they say we can drive the coach from ***** to ******* to have the work done (travel of course at our expense), and they will deduct the "good faith" offer of $2,000.00 from the final cost is yet more proof that **** knows full well that the labor costs are far more than they are allowing. 26 gallon black water tank and 31 gallon grey water tank. This is an independent, unofficial site. We pay our bill every month We were told to take to ********* ** or *********. The keep-alive lead isn't switched at all. ************************* was working with us right up until he moved to a new position in March of 2022. Is there a video or "How To" instruction on removing window, fixing problem and replacing same? Onan RV QG 4000 Gas Generator; Winegard ConnecT 2.0 WiFi/4G . Stock Number {stockNumber} {priceLabel} {msrp} {salePriceLabel} {saleprice}. I am rejecting this response because:This is the same response I received earlier. From November 2019 to September 10, 2022, we had not used the coach however we have been maintaining the coach to ensure it would be ready for the day we would use it again. Our Owners Resource and Owners Guide can help you get the most out of your travels. The locations they give are invalid, 2022 Thor Freedom Elite 23HFVin #*****************, Purchase date 08/20/2022 **********************. You haven't indicated the make, model and year of your coach so this may or may not apply to your situation. 2022 Thor Motor Coach Challenger RVs for Sale Near You. We want **** to act in good faith and resolve these longstanding issues. A multimeter (see below) should show the voltage between the battery terminals between 13.4 and 14.5 volts DC; if not, the battery may be worn out and need replacement, or it may be low on water, or the converter may not be giving it any power. Does not include Hitch work or accessories. She agreed to wait till it is safe to drive the coach to get the estimates. The emails I will be sending to Tristen are just a fraction of the emails that I have, as proof of all efforts on our part, far too many to contain in this response. We have been diligently working non-stop to get the flooring and heating breech issues resolved. Can you tell me a little more on. !. How can ****************** relay information, determine issues and ask questions on why we can and why we cannot do this to give to **********, ******* *****, etc.??? There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more! You'll find a large closet that can be used for clothes, food, or miscellaneous camp gear, plus there are overhead compartments for even more storage. We will continue to call the customer but if he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. I have a decent amount of mechanical and electronic knowledge and don't mind tearing into something to fix it correctly. HOW WILL ****************** KNOW IF HE CANNOT TALK TO A SUPERVISOR AT **** ABOUT THE ACTIONS THAT **** HAS TAKEN AND NOW, ****************** IS BEING ADVISED THAT THE ACTIONS OF *************** BE INCORRECT ACTIONS. It is our understanding that ********************************* has been in communication and has notified you we stand behind our previous offer, see below. The 10 Best Spring Break Destinations For RVers, What You Should Know About RV Towing Insurance, 4 Embarrassing Things We Did As New RVers. Immediately I had power to my Axxera. The background power keeps the memory (station presets, etc) alive and the clock displayed (if you care about that). We are asking that someone in ***************** or perhaps in ****'s **************** review our entire case. The Delano Sprinter also includes many interior comforts, like the easy-to-clean residential vinyl flooring, the high-gloss Euro-style cabinetry, and the Leatherette furniture! Anyone know exactly where the fuse may . This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. Exterior 32" TV. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. ****************** has been the middle man is the issue of having to gather information, pass it on from one vendor to another or better known as FINGER POINTING! As the smallest motorhome option, camper vans are welcome virtually everywhere. Stock Number Do not use this link to ask for help with RV-related issues; Ask those questions in one of our forums. Nobody will build them better. Based on what was submitted to Thor, we see no warranty concern. THOR RECALL NOTICES - LATEST RECALLS FOR THOR - ARFC THOR RECALLS Recall information for THOR RVs, campers & trailers. Please note - there could be multiple recalls for a specific model RV. Now we have two new bids one for $4,500.00 from a subcontractor. bunk bed. Class Cs with the beloved luxuries of Mercedes-Benz. Did you recently have your batteries drain on you? Then click on the manual name to download. Upon the completion of our conversation, I contacted the dealership and made an appointment for March 3rd, 2023 to get an estimate that I can provide back to Thor Motor Coach. Both electrical circuits must be energized for either radio to work. You might find those release tools with the manual for the radio. The radio had been giving us issues from day one Ask an Expert Car Questions RV Questions Don - Mo Lurch, RV Mechanic Satisfied Customers Don - Mo Lurch is online now Related RV Questions I have a 2016 Thor Freedom Elite and my cab radio and backup Watch on. We have only Put 2400 miles on since we bought it. All calculated payments are an estimate only and do not constitute a commitment that financing or a specific interest rate or term is available. Class C, 32 feet Thor Motor Coach. Owners Manuals - Thor Motor Coach Owners Manuals Please select a year to search for available owners manuals. Here are some of the most common reasons why your RV generator won't start: Low Oil Level Battery Issues Lack of Fuel in RV Old Fuel A part is broken and needs to be replaced The generator is old and worn out We can't thank all the employees of General RV enough for making this experience so unforgettable. Seal leaks and causes extreme noise when driven at highway speeds. 2019. After no word or information on the status of the vehicle in ******* on Monday, November 7th, from Thor or ****, ****************** made a phone call to ******* **** on Tuesday, November 8th at 9:23am to learn and to his surprise that arrangements had been made on the payment to **** from Thor, on Monday, November 7th! All payments are with approved credit through dealer lending source. We believe that **** reps know full well that their "goodwill offer" can in no way cover the labor costs to fix the issues with our coach. MY VEHICLE REMAINS HELD HOSTAGE IN ******* ** BECAUSE OF THE $630 Diagnostic charge and because **** did not want to pay **** $2000 TO RESOLVE THE ISSUE TODAY, ON THE ***** **** AND **** SHOULD BE HELD ACCOUNTABLE TO TREATING THEIR CUSTOMERS AND PROVIDING THEM JOBS. Each model includes the Rapid Camp+ multiplex wiring control system that will make set-up easier than ever, a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you connected to the outside world, and a whole coach water filtration system for fresh H2O day or night. Front radio not working. At that time, it started making a screeching sound like a prop from an airplane rubbing against a wooden wall. Pantry. Like most: All went so smoothly from our first email to our going through the American Canadian borders. We have contacted the customer to investigate the root cause of the concern. Thor MoTor CoaCh LIMITED WarraNTY 4 Thor MoTor CoaCh LIMITED WarraNTY WhaT ThE PErIoD oF CoVEraGE IS: This Limited Warranty provided by Thor Motor Coach Inc. ("Warrantor") covers those components, assemblies and systems of your new motor home not excluded under the section "What is Not Covered", when sold by an authorized dealer. If you are still unsure on how to properly operate any appliance or feature addressed by the video recording or documentation, please consult with your local selling dealership or contact Thor Motor Coach, Inc. directly.All content on this webpage is published by Thor Motor Coach, Inc., including but not limited to, all text, documents, photographs, graphics, audio and video is copyrighted by Thor Motor Coach, Inc. All Rights Reserved. Not sure where the in line fuse is located any help locating would be appreciated. 01/03/2023. If you wish to set up a factory service appointment to discount you the $2000, please call ************. master Slide topper is failing because there are no screws installed in it to hold it, ladder To get to bunk above drivers compartment is unusable as the brackets for it are wider then ladder provided. Ill keep taking all suggestions and look a while longer. The process is on going as it's now at a second Thor dealership wherein I'm out a $350 cover ( MN winter, snow and ice covered, torn while removing) to un-earth and obtain information/evidence that should have been obtained at the first visit should this process have not been as convoluted as cashing out ***** stock. If you close this complaint,we may need to reopen at a later date based on what Thor Motor Coach does or doesn't do. **** refuses to act in good faith. We purchased an expensive coach manufactured by Thor Motor *** with MANY issues and defects. Want to request a quote on this unit? Couch framing falling apart from 1in screws being used. We strive to ensure all pricing and information contained in this website is accurate. ******* ***** is also questioning why the **** dealership in ******* that identified the issue, had a solution, ************* and cost to repair that was given to **** at Thor, and that **** did not authorize this vehicle for repairs at the ******* **** dealer, fixing ********************** issue and he could now be planning and executing his second motor home trip. How can these issues that were reported to Thor when our coach was new, now be null and void? Then click on the manual name to download. No portion of these videos, documents, or webpage may be directly or indirectly: copied, published, reproduced, modified, performed, displayed, sold, transmitted, broadcasted, or rewritten for broadcast, publication or redistributed in any medium. **** has already sent the flooring. And not have heard from them. Planning pet-friendly trips can be ruff when you don't know what to pack! We have a leak in the back window of 2018 Thor Axis 24.1. UNABLE TO GET AHOLD OF ANYONE AT THOR THAT COULD CARE A BIT!!! Thor motorcoach was going to contact ******* to get pictures and, a quote for the repairs and then they were going to call us back so we. You probably have to pull the radio out to find it. One last thing, as ******* has stated in previous emails, we can take the coach all the way to ******* at our expense (probably at least $2,000. ** September 10th we took the ** out. After ******* ***** had our coach for almost a year. Manufacturer pictures, specifications, and features may be used in place of actual units on our lot. ****** advised that in order to talked to a supervisor, I would need to complete a form over the phone, in which I agreed and she immediately transferred me to ********* **** continue to refused to allow ****************** to speak to supervisor which may have de-escalated the situation, if ****************** could do so. It may not display this or other websites correctly. We have endured a long and arduous journey. The customer service ************ spoke ith customer service reps who have no customer service at all. 2023 Manuals 2023 Owners Manual - Class A & C: English 2023 Owners Manual - Class A & C: French 2023 Owners Manual - Class B: English 2023 Owners Manual - Class B: French Description. Speakers. The video is for demonstrative purposes only and is intended to be used in conjunction with reading the written Owner's Manual. Fort Wayne, Indiana, United States. **** from **** contacted ****************** by phone on Tuesday, November 8th, at 2:18pm advising ****************** that in about an hour, I could get with ******* **** about making arrangements to get the vehicle. we do not have any videos here. It was amazing! Our 2019 ************ Motor Coach seats have started to completely disintegrate. Meet the redesigned A.C.E. The Border Hookups Hit The Road With A New Song. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. Speaker Location(s) Interior / Exterior. If youre not a big fan of taking the road less traveled, consider the 4x2 sprinter! Thanks for the replies. A Thor representative will be contacting you shortly to review your pictures and come up with an amicable solution. +26. Number Of Televisions. Among the largest motorhomes, featuring the amenities of home for full-time life on the road. Another for $6,500.00 from *************** in ***********, **. "I called the retail customer and discussed their frustrations with the jumps/hoops back and forth between ******************** they've experienced with a fuel line concern they are having. The requested information: 2019 *********************** **** motor coach. This allows the radio to run with the ignition key off. This has all been dragging on for far too long. "Out of warranty" is a slap in the face being that the issue was reported months into ownership and shows me ****'s warranty policies and procedures are clear as mud as well as down right deceitful to their customers. He considered this an open case. Brands that do not do that should switch the power to house batteries to avoid killing the chassis battery by playing the radio all day. The RV is a Thor ******* **** 2019 and the vin#*****************. Call 248-662-9910 or fill out the contact form to learn more. Had independently inspected by three different independent repair facilities all who stated this was of abnormal size and does affect integrity of roof which THOR, came back with it's normal. These Off-Road Teardrop Campers Have A Unique Sola AGM Batteriesvs Flooded Batteries: What's Be Are You Leaving Black Water In Your Tank For Too L What Are The BestRV Sewer Hose Fittings? Plus tax, title and license. Both the sofa and dinette offer overhead storage and can each be made into additional sleeping space for the kids or extra guests.Up front above the cab is a 54" x 96" bunk with a 40" swivel flat screen TV.Create all of your favorite meals and snacks easily in this kitchen with a refrigerator, large double sink, three burner range-top, and an overhead microwave. A representative has been notified and will be with you shortly. Complete this form and we'll contact you with our wholesale price. Prepare lunch on the two burner gas cooktop, or use the convenient convection microwave. Follow the Huynh-Doan family on their trip to Colorful Colorado, why they chose the #rvlife, and the lessons it has taught them along the way. I am waiting for **** to call us back. from Thor Motor Coach. Save your favorite RVs as you browse. This is a $200,000 brand new RV that we are paying monthly on but have barley used because Thor keeps denying the warranty claims. ****************** is acquiring unnecessary cost from the time being spent on this issue, moving a vehicle from one location to another and now the possibility of having to take it to another **** dealer to do what should have been done day one!Is this the type of service and respect as a customer that ****************** can expect every time in the futurehe has to place a telephone call to Thor on questions or warranty issues on a very high price product that ****************** made the decision to purchase from Thor through ******* *****? Two pieces- theatre seating and passenger seat are shredding and coming apart This was a very expensive coach. The only bid that ******* has accepted is the one of $1,000.00 from *********************. Diesel and gas-powered chassis options. Integrity and transparency still mean something to me being in the automotive repair business, if you make a promise and truly want to fulfill the promise of backing up your product, stand by it. Is An RV Renovation Project Right For You? UPDATE FROM ORIGINAL COMPLAINT SUBMITTED TO BBB: Effective on Friday, November 4th, all incoming phone calls to Thor were automaticallybeing routed to **** based on my telephone number caller ID. I guess that is the million-dollar question. We have spent countless dollars and hours as well as travel time in dealing with this. The solenoid is subject to failure and if it does, the switch will do nothing. It seems each Thor MC plant wires the radios differently. We have only used the coach a handful of times and have never used any sort of cleaning product on the seats. I bought a brand new Thor Hurricane 35M. Need advise, had a shop replace house battery and repair inverter. The slide ran very slow, it always seems too. I admit, we were naive in thinking that the labor charges could be so little for such a job. #ThorMotorCoach #TMCHowToFor more visit ThorMotorCoach.comDisclaimers:Features, components and appliances depicted on this webpage and its related documents may or may not be installed on your motorhome as a consequence of the features, components and appliances being optional equipment and/or equipment not available for installation on the motorhome model you purchased. Doesn't look like I am getting power to the radio since battery replaced. The frameless windows and the full-body paint package with gel coated sidewalls is sure to be eye-catching, plus there is invisible front paint protection for added defense against the elements. This Class C is located in Mesa, Arizona and is in good condition. waiting for the repair shop to let them know what the bill is I didnt know then well proceed, We are waiting for a call from Thor motor Coach coach we received an, email on 11 **** I guess I said the complaint was resolved but it was, not. Your representative ******** will be contacting you to get those additional concerns addressed and reviewed. Know someone who might be interested in this RV? ****** informed me that they would review each item on a case-by-case basis and if they would elect to help resolve the defects in workmanship it would be on a good will gesture. Got the customers point of contact at the dealer and tried to call to discuss with them but was advised they were at lunch and will call back again shortly. On our 2015 ND the wiring was a mess but our major problem wound up being as bad radio replaced with another bad radio and finally the third radio worked until trade in. My front radio has two fuses. Who never came back to do the work. We are sorry to hear of your concerns with your 2019 *******. Posts: 7. Is this the type of service ****************** can expect to be "funneled" to **** for every question or vehicle service call as a hostile customer with no rights or privileges? {priceLabel}: I think at one point we were just trying to stump him and we couldnt, (Is there anything else we should consider when evaluating the best value for your RV?). It is NOT THE PRODUCT but the PEOPLE who are not making correct choices when interacting with customers and the handing of service for this vehicle, as we continue to watch and wait, watch and wait . Radio. My question: Is there a definitive reason why the driver's (chassis) radio is not mounted/wired in a standard fashion? ******* also says we would NOT be reimbursed for any travel expenses. Thor Motor Coach knows full well that their $2,000.00 "good faith" offer will in no way cover the labor charges to have the flooring replaced and the heating breech repaired. I have that same issue, Use button was pushed, but no house power, so no radio or camera power. We called Thor and received two emails from customer service rep. ***************** stating that any warranty issues reported to **** while the coach was under warranty would be covered once restrictions were lifted and we could get the coach in. At the time we purchased the coach it was brand new and only had ***** miles on the odometer. We purchased a 2016 ************ 40xte with ****** miles on it. When we took the coach to *************** in ***********, **, we were told that the flooring and woodwork/cabinetry issues were extensive enough that the coach should go back to the factory for the problems to be resolved. Prices do not include government fees and taxes, any finance charges, any dealer document processing charge, any electronic filing charge and any emission testing charge. Im about to conclude that the Axxera radios/cameras are junk and mine is shot. We have spent more than three years trying to get these issues resolved. Paint. ", I am rejecting this response because:The ************* location that was given to us, the website above They stated they do not work on RVsWe need a location nearby. In our coach the battery disconnect switch activates a solenoid which switches the battery circuit on and off. Note that complaint text that is displayed might not represent all complaints filed with BBB. Thank you. or call the glass man in town? Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. **** has not acted in good faith, as the documentation will show. changed the RV world when it first hit the streets in 2011. The pivotal combination of large Class A amenities with more power than a typical Class B RV. ("goodwill offer") from what they will charge us to do the labor at their factory. All good. The A.C.E. We'll make sure we are working closely with the shop to get necessary parts and approvals/direction to address the fuel line concern. We cannot even drive this rv with fear it might shutoff again. We were told at the time of the purchase that the dealer noticed items that had to be covered underneath the warranty that required replacement. After getting back both radios not working. Mr. ******** needs to arrange pick up with the **** dealership. Model: Hurricane 29M. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. 2 slide outs. Thor is offering to repair by patching roof. The claim is currently under review, you should hear back from your rep by the end of this week. Also if your GFI isnt easy to locate, you may have one on the inverter itself. No. All of this back and forth is not fair to us, the consumer. 15 amp. See dealer for details. 2022 Thor Motor Coach Four Winds 31WV Overview | Beckley's RVs. After getting back both radios not working. Rates and amount financed are determined by credit history. Please contact us at 888-436-7578 for availability as our inventory changes rapidly. My Thor Rize was not properly built. My husband was impressed with Rudy, because he was asked a question, and if he couldnt answer it, he made some calls and had the answer within a few minutes. I got a jump and the car battery is working fine now, but the house batteries are still dead. Brand: Thor Motor Coach. We also felt that ************************* bid was very low considering ******* ***** wanted $7,500.00 to do the job correctly, which **** rejected. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Exterior 32" TV on Swivel Bracket with Bluetooth Sound Bar and Radio; Bluetooth Coach Radio with Exterior Speakers; Cable TV & HDMI Ready; Satellite Mounting Backer in Roof; Wall Cubby with Net and USB Charging Port; Power Charging Center for Electronics Electrical & Plumbing. Have tried all suggestions prior to posting except for the GFI, So if thats the case it woul eliminate any fuse in the Ford block? : Stock Number {stockNumber} {priceLabel} {msrp}{salePriceLabel} {saleprice}, 1300 E. Santo Antonio Drive Colton, CA 92324, Sales (909) 413-6689Service (909) 413-6690, Sales (562) 474-6829Service (562) 455-4114, Sales (909) 413-6696Service (909) 413-6697, Sales (951) 386-0319Service (951) 386-0364. This dealer in **** miles away so thats not happening. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Weve compiled a list of hot chocolate recipes that are easy to make and unique for the holidays! While our coach was at ** for 10 months, there were many other issues with our coach that Thor approved of and paid for under warranty in 2021. There are often simple reasons why your RV generator won't start, and we will address the most common ones in this article. Provide us with some basic info and well appraise your RV. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. The update from ***, service advisor, wanted to let me know that they are now dealing with Thor Warranty on exactly what they expect ******* *****, authorized Thor Warranty dealer, to do with an issue of replacing the wrong size fuel hoses creating an evaporation leak on the vehicle and therefore creating error codes through the SERVICE ENGINE SOON light that ******* ***** does not have the capability or facilities to perform this task of repairs to include diagnostics to ensure if they could fix the issue, would clear the fuel evaporation issue errors and reset the SERVICE ENGINE SOON light. Each journey you take with a Palazzo Class A diesel motorhome by Thor Motor Coach is made smooth thanks to the Air-Ride suspension, the Sachs shock absorbers, and the Atlas foundation. I am not in a place where I can plug in and charge the house batteries. Thor Motor Coach Delano Sprinter Class C diesel motorhome 24TT highlights: One look at this full-wall slide out coach and you'll be hooked! Searched for help on the forum and replaced fuse in the rear radio and it's working but not getting power to the dash radio any . can discuss the resolution. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.